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eBahn® Support

Support is available for eBahn® products and services in several ways.


Frequently Asked Questions and Technical Documentation

Browse our Frequently Asked Questions and Technical Documentation pages. Many of the most common problems and their fixes have already been posted on these pages. Select the eBahn® version and topic below:


Email our Software Support Team

Contact us through our Software Support email form. This is often the most effective and efficient way for software support issues to be communicated to us. If you have a bug to report, please include as much detail about your problem as possible. If possible, take a screenshot of your problem and include this with the email by adding an attachment(s) on the form.



Telephone our Software Support Team

Call our Software Support Team at the numbers below. Please note that occasional high call volume can result in longer-than-usual hold times. For this reason, we recommend contacting us through the Software Support email form.

Software Support Team:

1.617.547.4170 (International)

9.00am - 6.00pm Mon - Thurs (US Eastern Time)
9.00am - 5.00pm Friday


1.617.492.1586 (24 Hours)

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